Frequently Asked Questions

Find Answers To All Your Questions

What is Pause & Bee?

Pause & Bee creates gentle comfort kits for moments when life feels heavy.
Each kit is designed to offer softness, validation, and a pause — not solutions or self-improvement.

Is this therapy or mental health treatment?

No.

Pause & Bee kits are not a replacement for therapy or medical care.
They are designed to offer comfort, grounding, and emotional permission — nothing more, nothing less.

Who are these kits for?

These kits are for anyone who:

  • Feels overwhelmed

  • Is going through something hard

  • Needs comfort without advice

  • Wants to slow down without fixing anything

They also make thoughtful gifts for people you care about but don’t know what to say to.

What’s the difference between the kits?

Each kit contains some of the same physical comfort items.
What changes is the emotional focus of the written and audio guidance.

You choose the kit based on how you’re feeling — not on what’s inside the box.

Do I need to use everything a certain way?

No.

There are no steps, rules, or expectations.
Everything in the kit is meant to be used — or not used — in whatever way feels supportive to you.

What if I’m not sure which kit to choose?

Choose the one that feels closest to how you feel right now.

There is no wrong choice.

What is a worry square?

A fabric worry square is a small, soft piece of fabric designed to be held, rubbed, or fidgeted with during moments of stress, anxiety, grief, or overwhelm.

Think of it as a gentler, more emotional version of a stress ball—quiet, comforting, and tactile.

How people use it:

  • Rub between fingers to calm the nervous system

  • Hold during anxious moments or difficult conversations

  • Keep in a pocket, bag, or bedside

  • Use while listening to guided audio or breathing exercises

It works because touch + repetition = grounding.

Where do you ship?

At this time, we ship within the United States only.

Do you offer international shipping?

Not yet—but it’s coming.🌍
International shipping will be added in the future as Pause & Bee continues to grow.

How long does shipping take?

Orders are typically processed within 2–5 business days. Once shipped, delivery times vary based on location and carrier.

How much does shipping cost?

Domestic Shipping (U.S.)

Shipping rates are calculated at checkout based on your location and the weight of your order. This ensures you receive the most accurate and fair shipping price available in real time.

Available options may include:

  • Standard Shipping – Delivery time and pricing vary based on destination and package weight.

  • Expedited Shipping – Faster delivery options are available at checkout when applicable.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package’s journey.

Do you ship on weekends or holidays?

Orders are processed on business days only. Orders placed on weekends or holidays will be processed the next business day.

What if my package is delayed or lost?

If your order seems delayed or arrives damaged, please reach out through our contact page. We’re happy to help make it right.

Are the kits scented?

Yes — lightly.

The scent included is intentionally subtle and designed to be non-overpowering.
If you are highly scent-sensitive, you may choose not to use that item.

Can I gift a Pause & Bee kit?

Yes.

Pause & Bee kits are designed to be giftable.
No pricing information is included in the package.

Do you offer returns?

Because of the nature of the items included, all sales are final.
If something arrives damaged, please contact us and we’ll make it right.

Will you release more kits?

Yes — slowly.

Pause & Bee grows intentionally and gently.
You can join the email list to be notified when new offerings are released.

Are the digital items delivered instantly?

Yes.

Digital items (audio, PDF guide, wallpapers) are delivered via download after purchase so you can access them right away.

Is this a physical product?

No. This is a digital download. You’ll receive the files instantly after purchase — nothing will be shipped.

What format is the journal in?

The journal comes as:

  • A fillable PDF (type directly on your phone, tablet, or computer)

  • A printable PDF (for writing by hand)

Both versions are included with your purchase.

How do I access the journal after purchasing?

After checkout, you’ll receive:

  • A download link on the order confirmation page

  • A download link sent to your email

You can save the files to your device and return to them anytime.

Do I need a special app to use the fillable PDF?

No special app is required.

Most PDF readers allow typing directly into fillable fields. For the best experience, we recommend:

  • Adobe Acrobat Reader (free)

  • Apple Preview

  • GoodNotes or similar apps on tablets

Can I print the journal?

Yes. A print-friendly version is included so you can print pages at home and write by hand if you prefer.

Do I have to complete the journal in order?

Not at all.

This journal is designed to be used:

  • One page at a time

  • In any order

  • As often or as little as you like

There’s no right way to use it.

Is this journal meant to replace therapy or medical care?

No. This journal is a gentle self-reflection and grounding tool. It’s not a substitute for professional medical, mental health, or therapeutic support.

Can I use this journal more than once?

Yes. You can:

  • Revisit the digital version anytime

  • Reprint pages as needed for personal use

Can I share or resell this journal?

This journal is for personal use only. Please do not share, reproduce, or resell the files.

Do you offer refunds on digital products?

Because this is a digital download, all sales are final. If you have trouble accessing your files, please reach out and we’ll gladly help.

Is this a physical product?

No. This is a digital download. You will not receive anything in the mail.

How do I receive my wallpapers?

After purchase, you’ll receive an email with a download link. You can also access your files directly from your Shopify order confirmation page.

What devices do these wallpapers work on?

The wallpapers are sized for phones, tablets, and desktop computers, so you can use them across your devices.

How do I set the wallpaper on my device?

Download the file to your device, then set it as your background through your device’s wallpaper or display settings. Instructions vary slightly by device, but no special apps are required.

Can I use these wallpapers on more than one device?

Yes. You may use them on your personal devices as often as you like.

Are these wallpapers customizable?

The designs are not editable, but you’re welcome to choose the one that resonates with you most and switch them whenever you need a different kind of support.

Can I share or resell these wallpapers?

These wallpapers are for personal use only and may not be shared, resold, or redistributed.

Do you offer refunds on digital downloads?

Because this is a digital product delivered instantly, refunds are not available. If you have trouble accessing your files, please reach out—we’re happy to help.

Who are these wallpapers for?

For anyone who needs a gentle reminder to slow down, breathe, and be kinder to themselves. No fixing required.