Frequently Asked Questions

Find Answers To All Your Questions

What is Pause & Bee?

Pause & Bee is a self-care and wellness brand created to make it easier to slow down, recharge, and care for yourself in everyday moments. We offer thoughtfully curated Pause Boxes and individual wellness essentials that bring comfort, calm, and intention into your daily routine.

From candles, teas, room sprays, bath soaks, body butters, and shower steamers to journals, affirmation cards, and other mindful essentials, every product is chosen to help you create small moments of peace—whether you have five minutes or a full evening to yourself.

At Pause & Bee, we believe self-care doesn't have to be complicated. Sometimes, the smallest pause can make the biggest difference.

What inspired Pause & Bee?

Pause & Bee was inspired by my own journey. I'm someone who's always moving—always working on the next task, thinking about what's coming next, and rarely slowing down. I realized I often needed a reminder to be present, breathe, and make time for myself.

That's how Pause & Bee was born.

My hope is to help others be intentional about creating small moments to pause and simply be. Whether it's lighting a candle, enjoying a cup of tea, taking a relaxing bath, or spending a few quiet minutes with a journal, these simple moments can help us reconnect with ourselves in the middle of busy lives.

Pause & Bee is an invitation to slow down, embrace the present, and remember that taking care of yourself isn't a luxury—it's something you deserve.

What does "Pause & Bee" mean?

The name Pause & Bee is a gentle invitation to slow down and simply be.

In a world that encourages us to stay busy, do more, and always think about what's next, Pause & Bee is a reminder to step back—even if only for a few moments. To pause. To breathe. To be present.

The bee symbolizes purpose, balance, and community. While bees are known for their constant activity, they also remind us that even the busiest lives need moments of rest and renewal.

At Pause & Bee, we believe that pausing isn't about doing nothing—it's about making space to reconnect with yourself. Whether it's through a quiet cup of tea, a calming candle, a relaxing bath, or a few mindful moments, every pause is an opportunity to care for your well-being.

Because sometimes the smallest pause can make the biggest difference.

Is Pause & Bee a substitute for therapy or mental health treatment?

No.

Pause & Bee products are designed to support everyday self-care, relaxation, and mindfulness, but they are not intended to diagnose, treat, cure, or prevent any medical or mental health condition.

If you're experiencing ongoing mental health concerns, we encourage you to seek support from a qualified healthcare or mental health professional. Our hope is simply to help create small moments of calm and comfort as part of your overall wellness journey.

Who are Pause & Bee products for?

Our products are for anyone looking to bring a little more calm, comfort, and intention into everyday life. Whether you're creating a quiet moment for yourself or sending encouragement to someone you love, Pause & Bee is here to make self-care feel approachable and meaningful.

What are Pause Boxes?

Pause Boxes are thoughtfully curated collections of self-care and wellness essentials designed to encourage intentional moments of calm. Each box brings together carefully selected products that invite you to slow down, recharge, and create space for yourself.

Whether you're looking for a quiet moment of relaxation, a thoughtful gift for someone special, or a simple reminder to take a break, each Pause Box is created to make self-care feel easy and meaningful.

What makes Pause Boxes different from a traditional gift box?

Pause Boxes are created with intention. Rather than simply combining products, each box is thoughtfully designed around a feeling or experience—such as rest, comfort, renewal, or reflection.

Every item has a purpose: to encourage you to pause, breathe, and reconnect with yourself.

What is included in a Pause Box?

Each Pause Box includes a curated selection of wellness essentials chosen to complement the theme of the box. Depending on the collection, items may include candles, bath soaks, body care, teas, journals, affirmation cards, aromatherapy products, and other comforting essentials.

Visit each product page for a complete list of items included in that specific box.

Are Pause Boxes good for gifting?

Absolutely. Pause Boxes make thoughtful gifts for birthdays, holidays, thank-you gifts, care packages, encouragement gifts, or simply letting someone know you’re thinking of them.

They’re designed for anyone who could use a moment to slow down and feel cared for.

Can I send a Pause Box directly to someone as a gift?

Yes! You can send a Pause Box directly to the recipient. Simply enter their shipping information at checkout. If you'd like to include a personal message, add it to your order notes and we’ll include it with your gift.

Can I customize a Pause Box?

At this time, our Pause Boxes are thoughtfully curated collections designed around specific themes and experiences. For larger orders, special occasions, corporate gifting, or custom requests, please contact us and we’d be happy to discuss options.

Are the products in Pause Boxes available individually?

Many of the wellness essentials included in our Pause Boxes are available individually, allowing you to restock your favorites or create your own personalized self-care collection.

What types of products does Pause & Bee offer?

Pause & Bee offers thoughtfully selected wellness essentials designed to support moments of calm, comfort, and self-care. Our collection includes handcrafted items such as room sprays, bath soaks, whipped body butters, shower steamers, oil rollers, and wax melts, along with curated essentials including candles, teas, journals, affirmation cards, and other meaningful self-care items.

Are Pause & Bee products handmade?

Many of our wellness essentials are handcrafted in small batches with care and attention to detail. We also thoughtfully source select products from trusted brands that align with our commitment to quality, comfort, and intentional self-care.

Each product is chosen because it supports the Pause & Bee experience—creating simple moments to pause, breathe, and reconnect.

Where are Pause & Bee products made?

Our handcrafted wellness essentials are made in small batches in Florida. We also partner with carefully selected brands and makers whose products complement our vision of intentional self-care.

Are ingredients listed for each product?

Yes. Ingredient information is provided on individual product pages so you can make informed choices before purchasing. If you have questions about a specific product or ingredient, please contact us and we’ll be happy to help.

Do your products contain essential oils?

Some of our products are scented with essential oils, fragrance oils, or a thoughtfully balanced combination of both. Each product page provides specific ingredient details and scent descriptions.

Are your products safe for sensitive skin?

Our body care products are created with carefully selected ingredients; however, everyone's skin is different. We recommend reviewing the ingredient list before use and performing a patch test when trying a new product. If irritation occurs, discontinue use.

How do I choose a scent?

Choosing a scent is a personal experience, so we provide scent profiles on each product page to help guide you. Our descriptions highlight the overall fragrance experience, such as calming, grounding, refreshing, warm, or uplifting.

If you're unsure which scent is right for you, consider the mood or feeling you'd like to create.

Why is expedited shipping required for whipped body butter?

Our whipped body butter is heat-sensitive and may soften or melt during transit in warm temperatures. To help your order arrive in the best possible condition, whipped body butter is only available with expedited shipping.

If your body butter softens during delivery, place it in a cool location or refrigerate briefly until it firms up. The texture may change slightly, but the product remains safe to use.

Are your candles made by Pause & Bee?

Some candles featured by Pause & Bee are thoughtfully sourced from trusted candle makers who share our commitment to quality and intentional living. Any handcrafted candle products will be clearly identified on the product page.

Can I purchase products from a Pause Box individually?

Yes! Many products included in our Pause Boxes are also available individually, allowing you to enjoy your favorites or create your own personalized self-care collection.

How long does it take to process my order?

Most orders are processed within 2–5 business days. Because many of our wellness essentials are handcrafted in small batches, processing times may vary during holidays, product launches, or busy market seasons.

Once your order ships, you will receive a confirmation email with tracking information.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order size, weight, destination, and selected shipping method.

How long will shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you can use your tracking information to follow its delivery progress.

Please note that shipping times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Will I receive tracking information?

Yes. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information so you can follow your package’s journey.

Please allow some time for tracking information to update after your order leaves our hands, as carrier scans may not appear immediately.

Do you offer expedited shipping?

Yes. Expedited shipping options are available at checkout for customers who would like to receive their order sooner. Shipping times and available options are based on your location, order details, and carrier availability.

Please note that expedited shipping refers to the carrier transit time once your order ships. Processing times still apply, as many of our products are handcrafted in small batches and require time to prepare with care.

Certain products, such as whipped body butter, may have additional shipping requirements during warmer months due to their heat sensitivity.

Why does whipped body butter require expedited shipping?

Our whipped body butter is heat-sensitive and can soften or melt when exposed to high temperatures during shipping. To help your product arrive in the best possible condition, whipped body butter is only available with expedited shipping.

If your body butter softens during delivery, place it in a cool location or refrigerate briefly until it firms up. While the texture may change slightly, the product remains safe to use.

Do you ship internationally?

At this time, Pause & Bee ships within the United States only.

Do you ship on weekends or holidays?

Orders are processed during regular business days. Orders placed on weekends or holidays will begin processing on the next business day.

Please keep this processing time in mind when selecting a shipping method, especially for gifts or time-sensitive orders.

How is my order packaged?

Every order is thoughtfully packaged to protect your products while creating a meaningful unboxing experience. We take care to package each item with the same intention and attention to detail that goes into creating our products.

Can I send my order as a gift?

Absolutely! Pause Boxes and wellness essentials make thoughtful gifts for birthdays, holidays, encouragement, thank-you gifts, and special moments.

If you'd like to send your order directly to someone, simply enter the recipient's shipping information at checkout. You may also include a personal message in the order notes.

Can I make changes to my order after placing it?

We begin processing orders as quickly as possible. If you need to make a change, please contact us as soon as possible and we will do our best to accommodate your request.

Once an order has been shipped, we are unable to make changes.

What if I receive the wrong item?

We want your Pause & Bee experience to be just as intended. If you receive an incorrect item, please contact us within 7 days of delivery and we will make it right.

What happens if my order arrives damaged?

We carefully package each order to help protect your products during transit. If your order arrives damaged, please contact us through our Contact page within 7 days of delivery and include your order number along with photos of the damaged item(s).

We’ll review the issue and work with you to make it right.

What if my package is delayed or lost?

Once your order has shipped, delivery updates and timing are managed by the shipping carrier. If your package appears to be delayed, lost, or has not arrived within the expected timeframe, please contact us through our Contact page. We’ll be happy to help review the details and determine the next steps.

Please note that carrier delays, weather, holidays, and other circumstances outside of our control may occasionally impact delivery times.

Do you offer returns or exchanges?

Due to the personal nature of our wellness and self-care products, we do not accept returns or exchanges at this time.

We take great care in creating, packaging, and inspecting each order before it leaves our hands. If there is an issue with your order, such as damage during shipping, a missing item, or receiving the wrong product, please contact us within 7 days of delivery and we’ll be happy to help make it right.

Are Pause Boxes good gifts?

Absolutely. Pause Boxes and wellness essentials make thoughtful gifts for birthdays, holidays, thank-you gifts, encouragement gifts, celebrations, or simply letting someone know you’re thinking of them.

Each box is thoughtfully curated to create a moment of calm, comfort, and self-care for the recipient.

Who are Pause & Bee gifts for?

Pause & Bee gifts are created for anyone who could use a moment to slow down and reconnect with themselves. They are perfect for friends, family members, coworkers, teachers, caregivers, clients, or anyone who deserves a little extra care.

Can I send a gift directly to someone?

Yes! You can send your Pause & Bee order directly to the recipient. Simply enter their shipping information at checkout.

If you would like to include a personal message, add it to the order notes and we’ll include it with your gift.

Do you offer gift cards?

Yes! Pause & Bee gift cards are a simple way to share the gift of self-care while allowing the recipient to choose the products that best fit their needs and preferences.

Gift cards are a thoughtful option for birthdays, holidays, thank-you gifts, employee appreciation, or whenever you want to give someone the opportunity to create their own moment of calm.

What occasions are Pause & Bee gifts appropriate for?

Pause & Bee gifts are designed for meaningful moments—both big and small. They’re a thoughtful way to celebrate, encourage, or simply remind someone that they are cared for.

Our Pause Boxes and wellness essentials are perfect for occasions such as:

  • Birthdays

  • Holidays and seasonal celebrations

  • Thank-you gifts

  • New job or career milestones

  • Housewarming gifts

  • Teacher appreciation

  • Client or employee appreciation

  • Care packages

  • Encouragement gifts

  • Self-care gifts for someone who needs a moment to pause

  • "Just because" moments when you want someone to know you’re thinking of them

Whether you’re celebrating a special occasion or sending a little comfort during a busy season of life, Pause & Bee offers a thoughtful way to encourage someone to slow down, breathe, and take a moment for themselves.

Do you offer gift messages?

Yes. We would be happy to include a complimentary gift message with your order. Add your message in the order notes during checkout, and we’ll make sure it is included.

Can I create a custom gift box?

Yes! We offer custom gifting options for special occasions, corporate gifting, client appreciation, events, and larger orders.

Contact us to discuss your needs, and we’ll help create a thoughtful gift experience.

Do you offer corporate gifting?

Yes. Pause & Bee gifts are a meaningful way to show appreciation to employees, clients, teams, and partners. We can help create curated gifts for corporate events, appreciation moments, wellness initiatives, and special occasions.

Please contact us for custom options and bulk orders.

Can I include specific products in a gift?

Our Pause Boxes are thoughtfully curated collections designed around specific self-care experiences. If you are interested in creating a more personalized gift, please contact us about custom gifting options.

How do I know which gift to choose?

Each Pause Box is designed around a different feeling or experience, making it easier to choose a meaningful gift.

Consider what you want to offer the recipient:

  • A moment of rest and relaxation
  • Encouragement and comfort
  • A fresh start or reset
  • A simple reminder that they are cared for

If you need help choosing, we’re happy to help you find the perfect option.

What’s next for Pause & Bee?

Pause & Bee is always growing thoughtfully and intentionally. As we continue to create new ways to pause, breathe, and reconnect, we’ll introduce new Pause Boxes, wellness essentials, seasonal collections, and special offerings.

We believe in growing with intention rather than simply adding more. Each new product and collection is carefully chosen to support meaningful moments of calm and self-care.

Join our email list to be the first to know about new releases, limited collections, and upcoming offerings.

Are the digital items delivered instantly?

Yes.

Digital items (audio, PDF guide, wallpapers) are delivered via download after purchase so you can access them right away.

Is this a physical product?

No. This is a digital download. You’ll receive the files instantly after purchase — nothing will be shipped.

What format is the journal in?

The journal comes as:

  • A fillable PDF (type directly on your phone, tablet, or computer)

  • A printable PDF (for writing by hand)

Both versions are included with your purchase.

How do I access the journal after purchasing?

After checkout, you’ll receive:

  • A download link on the order confirmation page

  • A download link sent to your email

You can save the files to your device and return to them anytime.

Do I need a special app to use the fillable PDF?

No special app is required.

Most PDF readers allow typing directly into fillable fields. For the best experience, we recommend:

  • Adobe Acrobat Reader (free)

  • Apple Preview

  • GoodNotes or similar apps on tablets

Can I print the journal?

Yes. A print-friendly version is included so you can print pages at home and write by hand if you prefer.

Do I have to complete the journal in order?

Not at all.

This journal is designed to be used:

  • One page at a time

  • In any order

  • As often or as little as you like

There’s no right way to use it.

Is this journal meant to replace therapy or medical care?

No. This journal is a gentle self-reflection and grounding tool. It’s not a substitute for professional medical, mental health, or therapeutic support.

Can I use this journal more than once?

Yes. You can:

  • Revisit the digital version anytime

  • Reprint pages as needed for personal use

Can I share or resell this journal?

This journal is for personal use only. Please do not share, reproduce, or resell the files.

Do you offer refunds on digital products?

Because this is a digital download, all sales are final. If you have trouble accessing your files, please reach out and we’ll gladly help.

Is this a physical product?

No. This is a digital download. You will not receive anything in the mail.

How do I receive my wallpapers?

After purchase, you’ll receive an email with a download link. You can also access your files directly from your Shopify order confirmation page.

What devices do these wallpapers work on?

The wallpapers are sized for phones, tablets, and desktop computers, so you can use them across your devices.

How do I set the wallpaper on my device?

Download the file to your device, then set it as your background through your device’s wallpaper or display settings. Instructions vary slightly by device, but no special apps are required.

Can I use these wallpapers on more than one device?

Yes. You may use them on your personal devices as often as you like.

Are these wallpapers customizable?

The designs are not editable, but you’re welcome to choose the one that resonates with you most and switch them whenever you need a different kind of support.

Can I share or resell these wallpapers?

These wallpapers are for personal use only and may not be shared, resold, or redistributed.

Do you offer refunds on digital downloads?

Because this is a digital product delivered instantly, refunds are not available. If you have trouble accessing your files, please reach out—we’re happy to help.

Who are these wallpapers for?

For anyone who needs a gentle reminder to slow down, breathe, and be kinder to themselves. No fixing required.