Refund policy
At Pause & Bee, we want every order to arrive ready to create a meaningful moment of calm. Due to the personal nature of our wellness and self-care products, all sales are final and we do not accept returns or exchanges at this time.
Each order is carefully prepared, packaged, and inspected before leaving our hands to help ensure your products arrive safely.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Please email us at info@pauseandbee.com with your order number and photos of the item(s) and packaging so we can review the issue.
We will work with you to resolve the issue, which may include replacing the affected item or providing another appropriate solution.
Refunds & Exchanges
Because our products include personal care and wellness items, we do not offer refunds or exchanges for:
- Change of mind
- Incorrect scent selection
- Product preference
- Unused or unopened items
Only items that arrive damaged, defective, or incorrect may be eligible for replacement or resolution.
Shipping Issues
Once an order has been shipped, delivery times and handling are managed by the shipping carrier. If your package is delayed, lost, or has not arrived as expected, please contact us and we will help review the available next steps.
Contact Us
For questions or assistance with your order:
Email: info@pauseandbee.com
Thank you for understanding. We appreciate the opportunity to create thoughtful self-care products and are committed to making your Pause & Bee experience a positive one.